Customer Support
My Account
Buying Tickets
- I'm having difficulty completing my purchase
- How to use a Coupon or Promo Code
- I have a question about an event I'm attending
- How do I purchase tickets over the phone?
- Help! The tickets I want are sold out
- My coupon or promo code isn't working
Will Call Tickets
- What is a Will Call ticket?
- Where do I pick up my Will Call tickets?
- When do I pick up my Will Call tickets?
- How do I get into a Will Call event?
- How can I find out if I am on the Will Call or Guest List?
- Do I need to bring my Will Call receipt to the event?
Receiving My Tickets
- How do I print or download my tickets?
- Help! I never received my tickets
- How Do I Transfer My Tickets?
- Can I give my tickets away?
- Can you ship my tickets to me?
- I don't see the barcode in my email.
Payment / Billing
- Help! My credit/debit card is being declined.
- Do you accept cash?
- I was double charged, can I have a refund?
- My transaction failed, why was my account still charged?
- How do I print my receipt?
- What are the service fees for?
Refunds / Exchanges
- What is your Refund Policy?
- Can I transfer my ticket to another date or event?
- How long will it take for my refund to appear on my bank statement?
- I made a duplicate purchase, can I have a refund?
- My event was canceled or postponed, can I have a refund?
- What is your Exchange Policy?
Technical Issues and Support
- I am having difficulty making a purchase
- Supported Browsers and Devices
- How to clear your browser history
- My credit / debit card is being declined
- Whoops something went wrong & other errors
- Process Order button is not responding