Help! My credit/debit card is being declined.
Do you accept cash?
I was double charged, can I have a refund?
My transaction failed, why was my account still charged?
How do I print my receipt?
What are the service fees for?
Why is there a charge on my credit card?
What types of payment do you accept?
Why am I being charged a service fee?

My transaction failed, why was my account still charged?

While we do void all failed transactions immediately, your bank may place a hold on this charge (sometimes showing as a PENDING CHARGE) which will be released automatically when they reconcile the transaction. If you have a charge on your statement which has not been released after 3-5 business days please contact your bank.

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