How to cancel or postpone your event

If your event is canceled or postponed, send us a message by clicking on the help button (bottom right of your screen).   Please keep us in the loop so we best know how to communicate with your customers should they contact our support team.

Cancelled Events

If the event is canceled your customers will receive a refund for the face value of the ticket.   Service, shipping, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket.

Postponed Events

If the event is postponed, your customers are eligible for a refund for the face value of the ticket (minus fees), however, you or your customers must submit an e-mail inquiry within five days of the originally scheduled event requesting a refund.  If the event is re-scheduled for a future date you can optionally allow customers to use their original ticket for entry to the new event.