If your event is canceled or postponed, please let our client support department firstname.lastname@example.org know immediately. Please keep us in the loop so we best know how to communicate with your customers should they contact our support team.
If the event is canceled your customers will receive a refund for the face value of the ticket. Service, shipping, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket.
If the event is postponed, your customers are eligible for a refund for the face value of the ticket (minus fees), however, you or your customers must submit an e-mail inquiry to email@example.com within five days of the originally scheduled event requesting a refund. If the event is re-scheduled for a future date you can optionally allow customers to use their original ticket for entry to the new event.